How to Find the best Property Services Company in London
Choosing the right property services company to keep your home in top condition is a dizzying experience when you’re new to London or are looking for better customer service than your current property manager provides. Thankfully, to make the decision easier, H2 Property Services has put together this list of what to prioritise when searching for property management services in the capital.
Accreditations and Certification
The first things to look for when choosing a property management company are its accreditations and certifications. These industry recognised qualifications demonstrate that the company is able to carry out electrical, gas and plumbing repairs and installations to the highest standards of quality and safety.
For gas and heating services, the property manager should be registered with either Gas Safe or Oftec. Similarly, trusted electricians are approved by the National Inspection Council for Electrical Installation Contracting (NICEIC) regulatory body.
Other organisations such as Which? Trusted Trader and SafeContractor only approve a company that has passed their rigorous assessment processes, including modules for great customer service. As a reputable London property management service, H2 Property Services is approved by Gas Safe, NICEIC and are a proud Which? Trusted Trader.
Reviews and References
The company you want to do business with should be open and honest about their track record. In the age of the internet, there’s no better way to show customers this than a link to online reviews. A company who cares about their service will also reply to a selection of reviews. Trusted review sites include: Google, Yell, Freeindex, Trustpilot and Reviews.
At H2 Property, we link customers to our reviews.co.uk page where we currently have an excellent 4.8 out of 5 star rating. The strength of our business is in our quality of service and the actions we take if customers are anything less than completely satisfied.
A service contractor puts you at ease by providing a straightforward and affordable solution to everyday niggles such as boiler repair, electrical rewiring and blocked drains. However, should anything go wrong, there needs to be adequate insurance in place to protect your home against damage. Underpinning the credibility of every quality property manager is an insurance policy that covers every eventuality, so you can continue with a worry-free day.
24 Hour Services
Availability is a key concern for all our customers. Whether you are a homeowner, landlord or local estate agent, there is peace of mind in knowing that your property management company is ready to help 24 hours a day, seven days a week. Phone lines and engineers should be open and available in case of emergency, because gas leaks and mid-winter boiler breakdowns can’t wait for improvements in a property manager’s customer service. Straight from the off, choose a company with 24/7 cover as standard.
Are They Local?
Local tradespeople are more likely to know the area intimately and can therefore get to your home quickly. National companies do have other benefits, such as a wider portfolio of work and more skilled workers. So, the solution here is to find a company that combines the best of both of these worlds.
A large, local property manager will have the benefits of local knowledge (a must in London) and will still employ the best electricians, gas engineers and plumbers who are available in the area. At H2 property, we cover the majority of London boroughs and maintain properties for estate agents, landlords and private homeowners. No matter how big or small the job, the important thing is to deliver great service, affordability and quality repairs and maintenance.
A helpful website provides all the information you want to know, and this means your property management service’s website should be exceptionally easy to use. Another good sign is an active blog with company and industry news as well as useful top tips. A good blog is a sign that the company take an active interest in their clients and their sector. Without an informative website that lists a permanent business address, you could run into accountability issues further down the line and won’t be able to find out essential information, such as pricing.
Rates and Pricing
Like any product or service, when it comes to repairs and maintenance of vital services, you’ll be influenced by price and how a company manages your payment. If a plumber, electrician or engineer isn’t up front about a set price, or deviates from an agreed price, this will be frustrating for both parties and you will quickly lose faith in the work of that particular property management company and their employees.
To keep customers informed, the best property management engineers make a list of parts and labour costs and agree a price for the work to be carried out. Once the work is complete, a company should never charge for the work until you have authorised the payment and are satisfied with the repair or installation.
H2 Property Services is the large but local property services company covering a majority of London boroughs, including: Battersea and Clapham, Barnes and Putney, Kensington and Chelsea, Notting Hill and Paddington, and further afield. Our vans and friendly engineers are regular sights in these boroughs – where we repair and maintain all electrical, heating and plumbing systems. From a leaky tap to an entire central heating installation, our experienced engineers are on hand to keep your home in top condition. We even offer 24 hour assistance in case of emergency. For any more information, contact our knowledgeable staff who will be happy to discuss your individual needs.